Refund policy

COVID 19: For the safety of our staff and customers, we are not able to offer returns at this time.

If you are not happy with your purchase, please contact us and we will try to make it right. Fill out the contact form or email us to info@butteryfeel.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sale items and gift cards are FINAL SALE.